This email contains the following information
Your Extra Cover for USA Policy
Your Free Roadside Assistance & Why
You Need To Refuse "Roadside Coverage" At The Rental Desk
Insurance in United States
Make Changes To Your Policy
Thank you! You
have just purchased a RentalCover.com policy on rentalcars.com.
This policy is valid for any rental vehicle in United States and any other
country that you visit thereafter.
To easily make changes to your policy or to
access emergency roadside assistance information, download our app for iOS or Android.
Some rental companies actively sell
their "Roadside Assistance Coverage" and encourage you to cancel
your RentalCover.com policy. You might be told that their policy does the
same thing (it
doesn't!) or that it isn't recognised (which
doesn't matter!), but it is worth comparing
the "Roadside Coverage" from the rental companies with your
Make Changes To Your Policy
policy can be managed on RentalCover.com
or you can modify your car and the insurance via your agent rentalcars.com.
Insurance cancellations and changes are permitted up to the time of pickup
for a full, immediate refund, however your car will have different
cancellation rules that you need to check. Many customers who cancel their
car often retain their RentalCover.com policy
as it is valid for any rental car in United States.
Insurance in United States: An Overview
booking includes CDW ("Collision Damage Waiver") which means
there is no deductible "excess" on the vehicle. However any
repairs not covered by the CDW can be claimed through RentalCover.com,
along with the considerable fees & charges applied by the rental
companies and service providers in the event of an accident or breakdown.
The "Extra Cover for USA" benefits are outlined below along with
instructions for your free Roadside Assistance.
Does US Insurance Differ From Other Markets?
As your car booking includes CDW there is no deductible excess, those "excess
reduction" or "Super CDW/LDW" policies commonly offered by
rental companies in the UK, Europe, Australia/NZ, Asia and parts of South
America, which reduce your excess from $/£/€1,000-4,000, are not sold by US
Please check your car booking to see if it includes:
- SLI ("Supplementary
Liability Insurance"), which provides coverage to injuries & damages
to other cars if you are "at fault", and
- PAI ("Personal
Accident Insurance"), which is medical coverage for you and
We always recommend that international visitors to the US obtain SLI to
provide coverage to injury and property damage to third parties, as it is
not compulsory for hire companies to provide coverage to drivers for this
in the US (in most countries it is). We also recommend international
visitors obtain PAI to provide coverage to medical costs for themselves and
their passengers. There is more on PAI
in our FAQs.
Your Free Roadside Assistance: What To Say At The Rental
Desk & Your Emergency Contact
Why You Need To Say "No" To "Roadside Assistance
Coverage" At The Rental Desk
At the rental desk you will be offered Roadside Assistance for US$5-10 per
day which you do not need to take. Your RentalCover.com policy includes the
same benefits plus any "out of pocket" costs such as callout
fees, fuel top-ups, towing, storage impound, fuel, battery/windscreen/light
replacement and any mechanical repairs. We also cover those fees and
charges that the rental company may add to your bill such as Administration
Fees, relocation fees (to get your vehicle to its intended dropoff) and "Loss
of Use" charges that you are forced to pay while the vehicle is off
the road being fixed.
What To Do In An Emergency
Urgently Hotline is +1-619-478-7064 or (800) 263-5004. We pay Urgently
costs on your behalf whereas we reimburse roadside costs that you would pay
to your rental company. Emergencies On The Road: What to do depends on the
type of damage/accident/breakdown! - Accident/Damage: Call rental company
and ask if you can use your preferred towing company (Urgently) rather than
theirs. If approved you need to know the delivery point, then call
Urgently. - Battery: Call Urgently - Fuel: Call Urgently - Headlights,
other lights: Call Urgently - Key loss or keys locked in car: Call Urgently
- Mechanical issue: Call rental company and ask if you can use your
preferred towing company. If approved you need to know the dropoff point.
Then call Urgently. - Tyres: Call Urgently. Note that roadside operators in
the US fit the spare tyre rather than replacing the tyre. - Windscreens:
Call Urgently When you call Urgently: 1. You will need your RentalCover.com
reference number (97C5-Q2JT-INS). 2. Urgently will send a tow truck 3. You
will meet the tow truck and if towing is required, go to the delivery point
with them. 4. We pay the Urgently costs on your behalf. Visit www.rentalcover.com/claim for
fast reimbursement of any roadside or "out of pocket" costs.
Your “Extra Cover for USA” Policy
Policy Number: AX0DQM8HSK9S.
Underwritten by Axa Assistance.
Our Reference Number:
Stefan Kale. Additional drivers who are on the rental agreement with you
are covered free of charge.
Coverage Amount: CHF2,200.00
plus CHF270.00 with RentalCover.com's Free Gap Coverage.
01-Aug-2017 to 16-Aug-2017, inclusive.
Date of Issue: 12-Feb-2017
The transaction will show on your credit card as RentalCover.com/Cover
"Extra Cover for USA"
policy from Axa Assistance includes CHF2,200.00 coverage and can be
applied to rental cars from any rental company. It includes free roadside
assistance and provides coverage for damages, costs & other fees that
are not insured in the LDW policies from your rental company. You can
cancel up to the time of pickup.
The policy is specifically designed for visitors to United States whose
car booking includes a "CDW" or "LDW" policy. While
your rental company's LDW has zero "deductible" (i.e. you don't
have to pay a deductible if there's an accident), drivers still face
substantial costs for items that fall outside of the scope of the LDW.
This policy provides coverage for those items for up to CHF2,200.00,
- Any damages that are not insured by your rental
- Free roadside assistance from the #1 rated
service provider in United States.
- Roadside repair costs including call out fees.
- Storage impound fees.
- Windscreen, tyre, headlight & mirror
- Key loss & replacement keys.
- Lock out of your vehicle.
- Loss of hired items such as GPS.
- Refund of unused rental days if your trip is
abandoned due to a medical emergency involving the families of
yourself or any other drivers.
- Loss of use fees that are charged by rental
companies to recoup lost sales while their vehicle is being
- "Dropoff" fees that are charged by the
rental companies to relocate vehicles to their intended destination.
- Administration costs that are charged by rental
companies for processing repairs, insurance, etc.
- Credit card fees that are applied to all of the
Additional drivers who are on the rental agreement with you are covered
free of charge. Those other drivers are also extended the benefit of the
reimbursement of unused rental days resulting from a family medical
The claim fee on this policy is CHF0.00.
The following are not insured by this policy.
- Off-road 4x4s that are driven off-road,
campervans, motorhomes, minibus or van with 13 seats or more.
- Driving on unsealed roads.
- Damages that resulted from a breach of the rental
agreement or that contravened local laws.
Further information about these exclusions: View
our Product Disclosure Statement.
CHF2,200.00 is sufficient to provide coverage for repair costs and fees
that drivers are required to pay on top of LDW (Loss Damage Waiver) policies.
- Provides coverage for additional drivers who are
on the rental agreement with you are covered free of charge.
- Includes free roadside assistance (usually
- Provides coverage for towing costs and impound
- Provides coverage for key loss, lock out &
- Provides coverage for windscreen, headlights,
tyre, mirror & glass repairs.
- Provides coverage for car rentals, car shares,
loan cars from mechanics & accident replacement vehicles.
- Provides coverage for dropoff/relocation fees
that are charged by rental companies for returning damaged vehicles
to their preferred destination.
- Provides coverage for credit card and processing
fees that are applied by rental companies.
Your policy can be cancelled up to the time of pickup.
1. Your invoice is attached to this email
your PDS (Policy Document)
Claims: To make a claim, go to www.rentalcover.com/claim.
See you back
The Team at
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